Customers, partners, and employees are looking for effective and efficient interaction with companies and organizations to receive the information that they need quickly and accurately. They want it done in an efficient and cost-effective way that minimizes the impact on their operations. These stakeholders, particularly customers, can become easily frustrated if they cannot get the information that they need quickly, accurately, and efficiently. Traditional websites, call centers, and interactive voice response (IVR) systems can be rigid. They present information in a particular way that is not necessarily the way that individual consumers want to experience it.
AI-powered intelligent voice and digital assistants interact in a natural, conversational manner. They can provide convenient, timely, and personalized service experiences for customers, employees, and other stakeholders with significant benefits for all parties.
These intelligent voice and digital assistants are what we refer to as Conversational AI, which is a set of technologies that can recognize and respond to speech and text inputs to interact with people in a natural and context-aware manner.
To help enterprises understand Conversational AI with its use cases and benefits, and how to implement it, Dell Technologies and Kore.ai have developed and validated a solution for Conversational AI on Dell-optimized infrastructure.