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Conversational AI with Kore.ai
Introduction
Executive summary
Document purpose
Audience
Overview of Conversational AI Use cases Overview of Kore.ai Software architecture for the Kore.ai XO Platform Conversational AI on optimized Dell infrastructure Sizing the Kore.ai XO Platform Use case validation for Kore.ai Why Dell Technologies Dell Technologies services and support The Dell Technologies Customer Solutions Center Conclusion References

Document purpose

Document purpose


  • This document describes the market trends, use cases, benefits, and approach to implementing a solution for Conversational AI on Dell infrastructure. It describes the Kore.ai Experience Optimization (XO) Platform, its primary components, and the virtual assistants available for various use cases.

    This document specifies a reference architecture for Kore.ai, deployed on Kubernetes such as VMware vSphere with Tanzu. The document also provides the reference architecture to run on Validated Design for Analytics—Data Lakehouse, which incorporates the Symworld Cloud Native Platform (CNP) from Rakuten Symphony (formerly Robin.io). We also provide configuration and sizing guidance, and results of validation testing for a representative use case.