This document describes the market trends, use cases, benefits, and approach to implementing a solution for Conversational AI on Dell infrastructure. It describes the Kore.ai Experience Optimization (XO) Platform, its primary components, and the virtual assistants available for various use cases.
This document specifies a reference architecture for Kore.ai, deployed on Kubernetes such as VMware vSphere with Tanzu. The document also provides the reference architecture to run on Validated Design for Analytics—Data Lakehouse, which incorporates the Symworld Cloud Native Platform (CNP) from Rakuten Symphony (formerly Robin.io). We also provide configuration and sizing guidance, and results of validation testing for a representative use case.