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CloudIQ access requires that each user has a valid Dell support account. Customers use their existing support account to log in to CloudIQ. Authentication is handled by the Dell Single-Sign-On (SSO) infrastructure.
CloudIQ leverages information in the user profile stored in Dell Service Center related to company and site mapping for access control. The user profile is created and associated with a valid company profile when the user registers for an account with Dell.
CloudIQ provides each customer with an independent secure view of their systems and ensures that they will only be able to see their own data in CloudIQ. Each user can only see those systems in CloudIQ which are part of that user’s site access as per the configuration of that user in Dell Service Center.