When we read a story – a really good story – that centers around a journey, the destination ends up being a secondary component of that story. The primary, and more interesting component, is how the journey changes the characters. Like any good story, the automation journey changes the characters.

“People, Process, and Technology” is a phrase that has been around for decades. Its origins can be traced back to the paper ‘Applied Organization Change in Industry’ by Harold Leavitt. The phrase has been used extensively, especially by those pitching organizational transformation services. It has been visually represented variously as a Venn diagram, a triangle, and a three-legged stool. It is so widely used and has been around for so long because it reduces a complex subject to three simple words that ring true in our minds. It conveys meaning and feels powerful. It looks as though we have found three excellent characters around which to develop the automation journey story.