As cyber attacks increase every year, cyber security has become the top priority for customers. To prevent these attacks, which usually occur due to software vulnerabilities, customers need to install the latest software updates with security patches. Currently, SupportAssist has measures to ensure that customers are aware of the latest updates for their software. As an enhancement to this solution, the ADSE team has developed Smart Security Enhancer (SSE). This program informs customers which updates are security-specific updates and how critical those security updates are.
In addition to proactively notifying customers about security updates, SSE can help manage multiple security updates. For example, if customers cannot install all available security updates at once, SSE will output a security score for any remaining security updates. This score informs customers which updates must be installed first and which can be installed in the future.
Integrating SSE with SupportAssist creates a customized model that constantly monitors your device's security score based on software vulnerabilities.
The key objectives for this solution are:
- To proactively identify security updates
- To prioritize security updates based on security severity
- To prioritize security updates and output a security score based on unfixed software vulnerabilities at device-level