DELLQUINN is a modular and systematic approach that helps business track and employ the following critical insights:
- Overtime % (OT): Helps business cap the additional costs on Dell-badged FSEs to monitor quarter on quarter workload distribution
- Expected Efficiency: Gives business a forward-looking view to plan product hours, admin hours, and customer hours based on the incoming dispatch volume and the optimization of workload
- Training recommendations: Help the business better plan their continuous training programs, utilize existing skillsets, and upskill employees based on future LOB demand
- Staffing insights: Use several key metrics to generate the awareness of overstaffing or understaffing at a country level, helping regional service directors better plan resourcing and resource utilization