The Services contain several different architectural components and zones as illustrated in the following figure.
Figure 2. Services design
Dell’s hosted Cloud Management Services Platform (CMSP) is used for backend management of systems. The Services also have a secure portal for Dell engineering teams to manage and monitor the solution using Dell’s onsite management stack.
The onsite management stack is a physical component (hardware and software deployed within the customer’s data center. Once deployed and provisioned by Dell teams, the management stack provides the following:
- Telemetry collection: Handles telemetry data, events, logs, and other data points
- Connectivity functions: Provides secure connectivity for transferring telemetry (file and message) data between customer on-premises and Dell platforms using secured protocols
- Support functions: Provide configuration management, remote access, troubleshooting, COTS/3rd party integrations, and ticketing automation
- Orchestration and control: Execution tasks against assets as defined in the Services
- Individual product APIs or element managers: Intent, declarative, or outcome configuration, direct/imperative for direct configuration, and policy settings
- Local intelligence: Error detection with automated remediation, configuration integrity and drift, and Services optimization tuning
- Internet connectivity between Dell’s data center and the customer’s on-premises data center is solely the responsibility of the customer. Dell does not monitor, nor access, to customer data.