-
Problem: The ACC service doesn't start, could not locate the external drive
If ACC 6 or ACC 7 is running under a user account
- Launch the command prompt by right-clicking on the program and selecting Run as a different user.
- Enter the username and password used by the ACC service account.
- Test the ability to access the share using the command
mkdir \\serverName\shareName\testDirectory
.
If ACC 6 or ACC 7 is running under a built-in service account
- Download psexec from SysInternals and use it to launch a console running as the SYSTEM user using the command:
psexec -i -s cmd
. - Follow the
mkdir
verification steps for user accounts described previously.