Empowering Support Agents with Next Best Action Recommendations

• 1

  Introduction

• 1

  Methodology

• 1

  Solution implementation details
• 2

  Resolution extraction
• 3

  Case data model
• 4

  System Logs model
• 5

  Ensemble model

• 1

  Architecture
• 2

  Data
• 3

  Architecture

• 1

  Reaction and feedback

• 1

  Conclusion

• 1

  Key takeaways

• 1

  Documentation
• 2

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