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Based on the clustering algorithm, Customer account A belongs to Cluster 1. Cluster 1 exhibits a value of 16.63% on Tier 1 entitlement, 21% on Tier 2 entitlement, and 62.63% on Tier 3 entitlement (Figure 6). The Dell Technologies Service Product Recommender model recommends upgrading Customer A’s product line X assets to Tier 3 entitlement because 62.37 % of X assets of peer accounts are already on Tier 3.