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This section provides information about troubleshoot the installation failures using the following actions.
During the appliance deployment, if any of the critical components fail to install you can retry the installation of the component from the point where the installation failed. To retry the installation, perform the following actions.
Note: The ACM reverts the changes that are made to the component that failed during installation and resumes the appliance configuration.
Note: If the ACM is rebooting or the ACM web service is restarting during IDPA deployment the Retry option is not available, you can only Rollback the installation.
If the installation fails, you can roll back the installation and follow the wizard to set up and deploy the IDPA appliance.
Prerequisite: Click Download log bundle to download the logs before you start the rollback.
The rollback feature reverts the changes that are made to the appliance configuration. You can review the settings and start the appliance installation and configuration again. To roll back the appliance configuration, perform the following actions.
Note: The ACM reverts the changes that are made to the appliance configuration.
Note: You can see the details of the rollback progress of all the components on the Configuration progress page.
After the rollback is successful, the Configuration Welcome page is displayed. To deploy and configure the appliance from the Configuration Welcome page, follow step 8 through step 13 in Install and deploy IDPA.
If you need to log in to vCenter to troubleshoot an issue encountered during installation, use the user idpauser@localos and the common password for the IDPA. This user account has limited privileges but has access to information that can help identify and address problems.