Dell Technologies recommends using the company's deployment services to install Microsoft HCI Solutions from Dell Technologies. Issues that arise during do-it-yourself installations and configuration are not covered even if you have purchased Dell Technologies ProSupport or ProSupport Plus. Support for installation and configuration issues is provided under a separate paid services package.
When you call Dell Technologies with an installation and configuration issue, Dell Tech Support routes you to your Sales Account Manager. The Account Manager will then help you to purchase the onsite deployment services package.