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Design Guide—Generative AI Digital Assistants in the Enterprise
Introduction Digital Assistant Solution Overview Software Architecture Physical Architecture Professional Services and Consulting
Introduction
Professional Services
Customer Solution Centers (CSC)
Conclusion References

Professional Services

Home > AI Solutions > Gen AI > Guides > Design Guide—Generative AI Digital Assistants in the Enterprise > Professional Services

Professional Services

  • The following services and more are available from Dell Technologies.

     Digital Assistant Services

    Bridging the gap between low interactivity chatbots and human interfaces, create a digital assistant to allow for broader conversations encompassing search capabilities and other system integrations. Dell experts will:

    • Facilitate custom digital assistant design and development
    • Develop knowledge fabric definitions, content ingestion, and fine-tuning
    • Design, develop, and integrate additional custom digital assistant skills such as opening a help desk request on the user’s behalf, or check an order status on the customer’s behalf, and so on

     Advisory Services

    Create a strategy and road map to achieve your generative AI vision:

    • Dell experts assess your current environment, including generative AI business drivers, goals, challenges, and constraints.
    • Prioritizing your business use cases, our professionals define your ideal future state, design a new generative AI solution architecture using this design, and identify the skills your IT organization needs to succeed.

    We then create and validate a generative AI road map for your business to realize the value of generative AI, define your qualitative business rationale, develop recommendations and next steps, and present the road map to your executives.

    Implementation Services

    Establish your generative AI inferencing platform using the Dell Validated Design for Generative AI Inferencing with NVIDIA:

    • Dell Technologies holds a workshop with your project stakeholders, reviewing the approach required to implement platform architecture using Dell Validated Design for Generative AI with NVIDIA
    • We then deploy the necessary tools and frameworks to establish an operational generative AI platform, guide by this validated design.
    • Before handing over operations to your team, we conduct generative AI platform knowledge transfer that is focused on deployed solutions to enable your team’s generative AI success.
    • Prepare your data for Generative AI inferencing and model customization with data preparation consulting services.

     Adoption Services

    Achieve your unique inferencing use cases using a pretrained model with the deployed generative AI platform using the Dell Validated Design for Generative AI with NVIDIA:

    • Through multiple workshops, Dell professionals align with project stakeholders to review your use cases and determine the best model to meet your needs.
    • With your unique use cases in mind, Dell generative AI experts deploy and configure the pretrained model for your business.
    • We then conduct knowledge transfer sessions covering software stack use, architecture, and best practices for adoption of your new inferencing model.

     Scaling Services

    Optimize processes and advance a generative AI mindset throughout your organization:

    • Address key IT skills gaps with Education Services for Generative AI; we work directly with your team and ensure that you are up to speed.
    • Simplify your generative AI operations with Managed Services for Generative AI, with Dell managing your NVIDIA solutions stack so that you can focus on your generative AI model development and use cases.

    Dell experts provide the expertise that is needed to drive your generative AI initiative and keep your generative AI infrastructure using the Dell Validated Design for Generative AI with NVIDIA running at its peak.