This is an outage that completely affects the customer’s ability to provide power or network to the inVia infrastructure on site. There are two types of unscheduled outage:
- Total Warehouse-Wide Power Outage—lasts longer than the UPS battery can support servers and the customer network requirements.
- Total Warehouse-Wide Network Outage—renders communication from servers to robots useless.
Without power or network connectivity to on-premise servers service, inVia is unable to run.
ROC attempts to call POCs at the customer location. Once the ROC has established communications with the customer, it asks that the customer or inVia-trained field technician provides status regularly so that inVia can determine when it is necessary to focus on restoring services.
Once power and network are reestablished, Robot Operations Center engineers and the inVia-trained on-site field technicians work together as quickly as possible to bring servers back online. Once servers are online, inVia brings up robots and starts the picking process if needed or simply tests, prepares, and make sure systems are ready to perform the following day.