This is a planned outage in which inVia or the customer purposely disable power or network to robot services to resolve an underlying issue during a scheduled maintenance.
This could be an inVia-planned outage of inVia Control Services during nonbusiness or non-robot picking hours.
inVia provides the customer with 24 hours of notice before any such outage.
Once power and network are reestablished, Robot Operations Center engineers and the inVia-trained, on-site field technicians work together to bring servers back online. Once servers are online, inVia brings up robots and starts the picking process if needed or simply tests, prepares, and make sure systems are ready to perform the following day.