Service level management means meeting the performance, scale, workflow, user base, and data services requirements according to pre-defined service levels. In consolidated environments servicing a multitude of substation devices, operational workflows, and users, service level requirements for various segments of the environments are varied. They may range from mission-critical environments to mid-tier operations and even low-tier environments used for reporting, QA, and development.
Service level management ensures that the right set of resources are available to service the needs of these diverse environments which can dynamically scale up and down with shifting priorities. Service level management planning encompasses a range of components and operational details to ensure high-performing and efficient substation operations that meet the demand for the application service levels.
More emphasis can be given to critical processes to ensure the highest service levels compared to mid-tier and low-tier environments, which are assigned less importance.
For the Dell Validated Design for Energy Edge, the following service level management aspects are considered:
- Data ingest sources, frequencies, and user base
- Size and number of ISV application instances
- Compute, storage, and memory allocations for virtual machines and edge gateways
- Number of virtual machines and their clone copies
- Number of configured objects, visualizations, and their data rates for reads and writes
- Real-time and historical analytics operations and affected data sets