This chapter provides a brief description of the Dell Telecom Infrastructure Automation Suite (Automation Suite) Remote Serviceability and support feature.
The Embedded Service Enabler (ESE) provides a remote connection to Dell serviceability and support using a secure connectivity gateway (SCG). This provides a way for Support personnel to securely access an Automation Suite instance to troubleshoot issues.
This feature integrates Automation Suite with the standardized and consolidated Dell ESE component that establishes connectivity between Automation Suite installed in a customer site and the support infrastructure in the Dell back end. This enables the use of ESE for telemetry and remote serviceability of Automation Suite.
Automation Suite has a Telemetry Manager (teleMgr) that handles transmission of data through the ESE such as test connectivity status, contact details, and so on. This data is transmitted over the ESE REST API and may also include binary payloads such as logs and crash dumps. You can configure this remote connection through the Automation Suite web user interface.