Follow these steps to enable remote support. Enabling remote support allows Dell Support personnel to troubleshoot your system remotely.
- In the Home page, from the left-side menu, select Settings, and then select Connectivity Service.
- Click Configure. The DTIAS Registration with Dell Technologies Connectivity Service window displays.
- From the DTIAS Registration with Dell Technologies Connectivity Service window, click Remote Support. The Remote Support window displays.
- From the Remote Access option, click Yes to enable remote access to the Dell Telecom Infrastructure Automation Suite from the Dell back end.
- In the IP Address field, enter the Dell Telecom Infrastructure Automation Suite virtual IP (VIP) address. A remote connection is established for Dell Support. Ensure that this connection is activated and that the registration process is completed successfully. Completion of these tasks allows the remote support team to gain access to the system through the Dell back end, which helps with troubleshooting future issues.
- In the Suffix field, enter the suffix string. By default, the suffix field is empty.
- Click Save. The system returns to the DTIAS Registration with Dell Technologies Connectivity Service window.