This section describes the Embedded Service Enabler (ESE) in Dell Telecom Infrastructure Automation Suite (Automation Suite) and the Secure Connectivity Gateway (SCG).
The ESE is embedded in Automation Suite and provides a connection to the Automation Suite cluster for telemetry and remote serviceability support.
The SCG aggregates telemetry data from multiple products from one customer site and is deployed as a separate product external to Automation Suite. Telemetry data is transmitted over the ESE REST API interface.
Cluster modules include:
- Global Access Service (GAS)—Provides Dell support with remote product access capability.
- Secure Remote Services (SRS)—Provides a secure transport for two-way connectivity between a product to the Automation Suite cluster.
- Managed File Transfer (MFT)—Sends telemetry data as a file. MFT can secure transmission, forward the file to multiple subscribers, and manage the life cycle of the telemetry files.
- Connectivity Life Cycle Management (CLM)—Assists Dell support personnel in monitoring product issues and generating service requests.
Telemetry payloads
The supported telemetry payloads in this release are:
customerContact
—Sent during product registration and user updates.topology
—Identifies the relationships of the product and the Dell back end as a part of a system or solution, occurring every 24 hours.testConnectivity
—Tests connectivity between a product to the support and service cluster, occurring every hour.