This white paper is designed for personnel who install, configure, and maintain the PowerProtect DP Series Appliance DP4400. It is assumed that the DP4400 appliance is already racked and stacked in the customer’s data center before you proceed with the steps in this section.
Note: This procedure is applicable for the PowerProtect DP Series Appliance DP4400 model. The other models are preconfigured and installed by the Professional Services (PS) team.
Installing the PowerProtect DP Series Appliance preinstallation patch
Before you configure the Data Protection Appliance Configuration Manager servicevirtual machine, install the latest PowerProtect DP Series Appliance preinstallation patch if it is available.
For example: Idpa_pre_update_N.N.N-nnnnnn.zip
In this example, N.N.N is the latest preinstallation patch version, and nnnnnn is the build number.
Note: You must install the preinstallation patch before you connect to the Data Protection Appliance Configuration Manager using a browser for the initial configuration.
Installing the PowerProtect DP Series Appliance preinstallation patch on the Data Protection Appliance Configuration Manager
The following steps describe how to install the preinstallation patch on the Data Protection Appliance Configuration Manager.
- To identify the current version of your PowerProtect DP Series Appliance, run the following command:
# rpm -qa | grep dataprotection
- Go to https://www.dell.com/support/home/en-us/product-support/product/integrated-data-protection-appliance/drivers to see if a preinstallation patch is available for your version of PowerProtect DP Series Appliance. If a preinstallation patch is available, download it to your local folder.
- Extract the contents of the file Idpa_pre_update_N.N.N.nnnnnn.zip.
The .zip file contains the Idpa_pre_update_N.N.N.nnnnnn.tar.gz patch and an associated ReadMe.txt file. N.N.N is the latest preinstallation patch version, and nnnnnn is the build number.
Note: For more information about installing the preinstallation patch, see the ReadMe.txt file.
- Open the WinSCP or SCP application on the service laptop, and connect to the Data Protection Appliance Configuration Manager by performing the following actions:
- In the File protocol field, select SFTP.
- In the Hostname field, enter 192.168.100.100 as the IP address of the Data Protection Appliance Configuration Manager.
- In the Port number field, specify the default port number 22.
- In the Username field, enter root.
- In the Password field, enter Idpa_1234.
- Click Login.
The following image shows a sample WinSCP session configuration window.
![This image shows a sample WinSCP session configuration window.](/static/media/9198938f-8c47-5a0e-82d9-6db6a62cd3f7/DAM-721a0080-0a81-46c5-8944-d2c3df6e0895/out/4973.005.png)
- Create a temporary folder /tmp/patch.
- Copy the Idpa_pre_update_N.N.N.nnnnnn.tar.gz file to the /tmp/patch directory.
- Connect to the Data Protection Appliance Configuration Manager by using Putty from the service laptop.
The following image shows the Putty configuration screen for Data Protection Appliance Configuration Manager.
![This figure shows the Putty configuration screen for Data Protection Appliance Configuration Manager.](/static/media/9198938f-8c47-5a0e-82d9-6db6a62cd3f7/DAM-721a0080-0a81-46c5-8944-d2c3df6e0895/out/4973.006.png)
- At the login as prompt, type root.
At the Password prompt, type the password for the root user. The default password for the root user is Idpa_1234.
- Determine the Data Protection Appliance Configuration Manager version, enter the following command:
rpm -qa | grep dataprotection
- Ensure that the Data Protection Appliance Configuration Manager version is earlier than dataprotection-N.N.N-nnnnn.x86_64. For more information, see the ReadMe.txt file in the Idpa_pre_update_N.N.N.nnnnnn.zip file. N.N.N is the latest PowerProtect DP Series Appliance version, and nnnnnn is the build number.
- Change to the directory that contains the preinstallation patch file:
cd /tmp/patch
- Extract the contents of the .tar.gz file:
tar -xvf Idpa_pre_update_N.N.N.nnnnnn.tar.gz
The contents are extracted to a subdirectory named Idpa_pre_update_N.N.N.nnnnnn.
- Change the directory to Idpa_pre_update_N.N.N.nnnnnn.tar.gz directory:
cd /tmp/patch/Idpa_pre_update_N.N.N.nnnnnn/
- Change permission of the install.sh file:
chmod +x install.sh
- Run the installation script file:
./install.sh
Messages are displayed on the screen during the installation process. If the following message displays, disregard the message:
“warning: file /usr/local/dataprotection/var/configmgr/server_data/config/ InfrastructureComponents_Template.xml: remove failed: No such file or directory” “warning: file /usr/local/dataprotection/customscripts/Config.properties: remove failed: No such file or directory”
- Verify that the preinstallation patch installation completed successfully:
rpm -qa | grep dataprotection
- Ensure that the Data Protection Appliance Configuration Manager version is the latest version.
Note: If the following message is displayed, see the KB article PowerProtect DP Series Appliance 2.3.0.623733 Pre-Patch pre-requisites and workarounds (535790) to resolve the error:
“Successfully validated build number of hotfix with current build number. This hotfix is not applicable at the current state of Appliance Configuration Manager.“
- Delete the file Idpa_pre_update_N.N.N.nnnnnn.zip, and delete the directory /tmp/patch/Idpa_pre_update_N.N.N.nnnnnn.
Connect to the Appliance Configuration Manager
This section describes how to connect to the Appliance Configuration Manager user interface and begin the configuration process. For a seamless experience, enable both private and public network connections to your service computer.
Prerequisites:
- After powering on the appliance, wait 5 minutes for the startup to finish.
- Verify that the service computer is connected to the 1 GbE port (item 10 in Figure 2).
- On the service computer, record the IP address settings for the Ethernet interface that is connected to the DP4400.
Note: The PowerProtect DP Series Appliance uses 192.168.100.xxx IP addresses for the internal components. Ensure that the 192.168.100 network is not used in your environment. If these network addresses are in use, contact Dell Support for assistance.
![This image depicts various components at the back panel of a PowerProtect DP Appliance.](/static/media/9198938f-8c47-5a0e-82d9-6db6a62cd3f7/DAM-721a0080-0a81-46c5-8944-d2c3df6e0895/out/4973.007.png)
Figure 2. Back panel of a PowerProtect Data Appliance
DP4400 network and iDRAC connections
Table 13. DP4400 port types
1 | iDRAC |
2 | 10 GbE (required) |
3 | 10 GbE (required) |
4 | 10 GbE (unused) |
5 | 10 GbE (unused) |
6 | 10 GbE (unused) |
7 | 10 GbE (unused) |
8 | 10 GbE (required) |
9 | 10 GbE (required) |
10 | 1 GbE (required) |
11 | 1 GbE (unused) |
Note the following points regarding the DP4400 ports:
- Ports 2 and 9 are a vSwitch0 network team. Ports 3 and 8 are a vSwitch1 network team and are used during appliance configuration.
- Ensure that the four required 10 GbE ports (2, 3, 8, and 9) are connected to the access ports on the switch in your network.
- If you select the Separate Management Network check box, ensure that you connect port 2 and 9 to the management VLAN and ports 3 and 8 to backup VLAN.
- If your switch ports that connect to the DP4400 are set to MTU 1500 but are running as MTU 1482 when the DD Series network interface cards are also running at MTU 1482, you might encounter an error while adding the DD Series system as a back-end storage for Protection Software. The PowerProtect DP Series Appliance DP4400 may fail with the following error message: “Adding back-end storage. Exception occurred while performing the Protection Software Integration task. Failed to add Data Domain as Protection Software back-end storage.”
Perform the following steps to connect to the Appliance Configuration Manager:
- On the service computer, assign the static IP address 192.168.100.98 and the subnet mask 255.255.255.0 for the Ethernet interface that is connected to the DP4400. A default gateway is not required.
- Verify that the Appliance Configuration Manager responds to a ping on the default Appliance Configuration Manager IP address of 192.168.100.100.
- To connect to the Appliance Configuration Manager user interface using a browser, enter https://192.168.100.100:8543/.
- Log in to the Appliance Configuration Manager with the default system account username and password:
- Username: root
- Password: Idpa_1234
- Provide a new password that meets the following criteria:
Note: This password is assigned to all appliance components.
- The password must contain 9–20 characters and include at least one of each character type. The following character types are supported:
Uppercase letters (A–Z)
Lowercase letters (a–z)
Numbers (0–9)
Special characters: period (.), hyphen (-), and underscore (_)
- The password must not include common names or usernames such as root or admin.
- The password must not begin with a hyphen (-) or end with a period (.).
- The system logs you out after changing the password. Log back in with the new password.
- On the End User License Agreement screen, accept the EULA. The Network Configuration wizard appears.
Network configuration wizard
After accepting the EULA, configure the initial connectivity to the DP4400 appliance.
Provide the information required in the following steps to configure the network.
Note: The PowerProtect DP Series Appliance supports both IPv4 and IPv6-enabled networks. However, you must manually configure the dual stack networks.
- Depending on the type of network you have selected (IPv4 or IPv6), provide the following information to configure the network settings:
- IPv4 network Subnet mask: IP address mask that identifies the range of IP addresses in the subnet where the appliance is connected.
- IPv6 network Prefix Length: IP address length that identifies the range of IP addresses where the appliance is connected.
- Gateway IP Address: Default gateway IP address of the appliance.
- Primary DNS Server IP address: The primary DNS server for your network environment.
- Secondary DNS Server IP address: The secondary DNS server for your network environment.
- Domain name: The domain name for your network environment.
- Appliance Configuration Manager IP Address/Hostname: The IP address to assign to the Appliance Configuration Manager. This address is the first of the 13 IP addresses, and it is reserved for the Appliance Configuration Manager.
- Hypervisor IP Address/Hostname: The IP address to assign to the Hypervisor server. This address is the second of the 13 IP addresses, and it is reserved for Hypervisor.
- NTP server IP Address/Hostname: The NTP server IP address for your network environment.
If you want to configure the separate management and backup network, perform the following actions.
- Click the Separate Management Network check box to configure the separate management and backup network settings.
- Provide the following information to configure the Management network settings.
Subnet mask: IP address mask that identifies the range of IP addresses in the subnet where the appliance is connected.
Gateway IP address: Default gateway IP address of the appliance.
Primary DNS server IP address: The primary DNS server for your network environment.
Secondary DNS server IP address: The secondary DNS server for your network environment.
Domain name: The domain name for your network environment.
Appliance Configuration Manager IP Address/ Hostname: The IP address to assign to the Appliance Configuration Manager. This address is the first of 13 IP addresses, and it is reserved for the Appliance Configuration Manager.
Hypervisor IP Address/Hostname: The IP address to assign to the Hypervisor server. This address is the second of 13 IP addresses, and it is reserved for Hypervisor.
NTP server IP Address/Hostname: The NTP server IP address for your network environment.
- Provide the following information to configure the Backup network settings.
Subnet mask: IP address mask that identifies the range of IP addresses in the subnet where the appliance is connected.
Gateway IP address: Default gateway IP address of the appliance.
Primary DNS server IP address: The primary DNS server for your network environment.
Secondary DNS server IP address: The secondary DNS server for your network environment.
Domain name: The domain name for your network environment.
Appliance Configuration Manager IP Address/ Hostname: The IP address to assign to the Appliance Configuration Manager. This address is the first of 13 IP addresses, and it is reserved for the Appliance Configuration Manager.
- Click Submit.
After you complete the previous steps, note the following:
- After you configure basic networking, your web browser automatically redirects to the Appliance Configuration Manager IP address assigned during network configuration.
Note: For automatic forwarding to work correctly, the computer you use to complete the configuration must be connected to the same network as the configured Appliance Configuration Manager IP address.
- If you cannot have connections to both public and private networks simultaneously, disconnect from the private appliance configuration network. Then, connect to the network that the Appliance Configuration Manager IP address is on to complete the rest of the configuration.
- After the network configuration is complete, revert the network adapter IP address settings on the service computer to their previous state.
- If the network configuration fails, click Rollback to revert all the settings. You must review the settings, make changes if required, and configure the network settings again.
This section describes how to install and deploy the PowerProtect DP Series Appliance. The user interface helps you set up the PowerProtect DP Series Appliance and prepare the appliance for use.
To install and deploy the PowerProtect DP Series Appliance appliance, complete the following steps.
Note: This procedure is applicable for the PowerProtect DP Series Appliance DP4400 model. The other models are preconfigured and installed by the Professional Services (PS) team.
- Open a browser and enter https://192.168.100.100:8543 to access the Appliance Configuration Manager UI.
- Enter Username and Password in the respective fields and click Login. The Pre-Update Check dialog box in the Change Appliance Password page is displayed.
- Read the information that is displayed on the Pre-Update Check dialog box and click OK.
Note: Check if a preupdate patch is available on the Dell Support site for the version that you are installing.
- Enter information for the following sections, and click Submit.
Note: The password set in the following step applies to all components of the PowerProtect DP Series Appliance appliance. After you change the password, the system automatically logs out and prompts you to log in with the new password.
- Change Appliance Password: Enter the password details in the following fields
Current Password
New Password
Confirm Password
Note: The customer must maintain the following password. The Security Officer User information is not maintained in Appliance Configuration Manager.
- Create Security Officer User: Enter the user details in the following fields:
Username
Password
Confirm Password
The End User License Agreement page is displayed.
- Read the End User License Agreement and click I agree in the page to continue the deployment. The Network Configuration page is displayed.
- In the Network Configuration page, if you want to configure the separate management network, click the Separate Management Network check box. Then, enter the IP addresses for the separate management and backup network settings.
For more information about the IP range for the separate management network, see the PowerProtect DP Series Appliance 2.6 Installation Guide.
- In the Network Configuration page, you can select either IPv4 or IPv6-enabled networks. Depending on the type of network you have selected (IPv4 or IPv6), provide the following information to configure the network settings. Ensure that you read the prerequisites before you configure the network settings.
- IPv4 network Subnet mask: IP address mask that identifies the range of IP addresses in the subnet where the appliance is connected.
- IPv6 network Prefix Length: IP address length that identifies the range of IP addresses where the appliance is connected.
- Gateway IP address
- Primary DNS server IP address
- Secondary DNS server IP address
- Domain Name
- Appliance Configuration Manager IP Address/Hostname
- Hypervisor IP Address/Hostname
- NTP server IP Address/Hostname
Network configuration is a one-time activity, and after it is configured, you cannot modify the configuration without contacting Dell Support.
Note: If the network configuration fails, click Retry to revert the changes.
After the configuration is completed, the system logs out, and you are redirected to the newly configured Appliance Configuration Manager IP Address. You must log in to the Appliance Configuration Manager UI using your username and password.
- Click Submit after you have specified all the required information.
Note: You can skip the Secure Remote Services configuration and configure it from the Appliance Configuration Manager dashboard later.
- In the Dell Secure Remote Services configuration for PowerProtect DP Series Appliance page, perform the following actions.
- Enter the Secure Remote Services Gateway IP.
- Enter the online support credentials in the Username and Password fields.
- Click Configure.
The PowerProtect DP Series Appliance’s Appliance configuration page is displayed.
- In the PowerProtect DP Series Appliance’s Appliance configuration page, perform the following actions.
- Click the prerequisites link available on the Welcome page, and read them before you continue.
- In the Welcome page, select the Optional components that you want to install in the configuration, and click Next.
Note: If you have selected IPv6 as your network, then the optional components Search and CDRA are not available to install as they do not support IPv6-enabled networks.
- If you are connected to the network with an Internet connection, the system automatically downloads the licenses for Protection Storage, Backup Server, and Reporting and Analytics point products. In-product activation is not supported on IPv6 enabled network. If you are not connected to the network or the licenses are not downloaded from the ELMS Server, click Browse to locate and upload the licenses manually.
- The system validates the license file with the following checks.
- The maximum storage capacity for the appliance cannot be more than 24 TB in an appliance with a capacity of 8 TB to 24 TB. The maximum capacity is 96 TB in an appliance with a capacity of 24 TB to 96 TB. Depending on the appliance, you can upgrade the storage capacity from 8 TB to 24 TB in increments of 4 TB, or from 24 TB to 96 TB in increments of 12 TB.
- The license file should not have the hash (#) character.
- The license must be in multiples of 4 TB.
- Click Next.
- In the General settings page, perform the following actions.
- Verify the number in the Serial Number field, which is the Locking ID mentioned in the Dell software license activation notification email.
- Select the Time zone from the list.
- Select and enter the IP address in the IP address range (11) field.
- If you have configured the Separate Management Network, enter the IP addresses in the IP address range (9) and IP address range (3) fields in the Management network settings and Backup network settings sections, respectively. For more information, see the PowerProtect DP Series Appliance 2.6 Installation Guide.
Note: The system automatically assigns 11 IP addresses in chronological order, which is based on the IP address that you enter to configure the other components of the appliance. For example, if you enter 10.200.1.10 the system automatically generates a range of IP address from 10.200.1.10 to 20. If you do not select the IP address range check box, you must manually configure and enter the IP addresses in the other section.
- Click Validate. The system validates the availability of the IP addresses and allocates them to the PowerProtect DP Series Appliance components. To view the list of IP addresses allocated to the individual components, hover over the green checkmark.
- Click Next. The Customer information settings page is displayed.
- If you have not selected the Separate Management Network check box, you can configure the settings manually. To configure the settings manually, perform the following actions.
- In the Protection storage configuration page, under the Data network section, enter valid IP addresses for Backup IP 1 address and Backup IP 2 address.
- In the Backup server page, enter valid IP addresses in the following.
Protection Software server IP address in the Backup node section
Image Proxy IP address in the PowerProtect DP Series Appliance backup section
- In the PowerProtect DP Series Appliance System Manager page, enter the IP address in the Server IP Address field.
- In the Reporting and Analytics page, enter the IP addresses in the Application server IP address and Datastore server IP address fields.
- In the Search page, enter the IP address in the Index Master Node IP address field.
- In the Cloud Disaster Recovery page, enter the IP address in the Cloud DR Add On IP address field.
Note: If you select the optional components in the Welcome page, the Reporting and Analytics, Search, and Cloud Disaster Recovery pages are displayed during configuration.
The Configuration progress page is displayed. You can view the configuration progress for each component along with the configuration progress for the appliance.
- In the Customer information settings page, perform the following actions.
- In the Customer information section, enter information in the mandatory fields.
Enter the name of the company in the Company name field.
Enter the name of the administrator in the Admin contact name field.
Enter the contact number of the administrator in the Admin contact number field.
Enter the location in the Location field.
Enter the site ID in the Site ID field.
- In the Email Configuration section, enter information in the mandatory fields.
Note: If you select the Email notification check box, the Email Configuration section is displayed.
Enter the SMTP server IP address in the SMTP server field.
Enter the port number in the Port field. The Port field is auto populated and is the default SMTP port.
Enter the email address of the administrator in the Administrator email field.
Click Test Email to send an email to the administrator’s email address.
- Click Next.
- In the Summary page, review the information that you entered and click Submit to start the configuration.
- In the Configuration progress page, perform the following actions after the installation and PowerProtect DP Series Appliance configuration is complete.
- Click Download Solution ID to download the solution ID.
- Click Download Configuration to download the configuration.
- Click Download configuration XML to download the configuration XML file.
- View the Errors, Warnings, and Diagnostic report only if the configuration fails.
- Click Finish.
The PowerProtect DP Series Appliance is installed and deployed. You are prompted to log in to the PowerProtect DP Series Appliance System Manager in a new browser tab or window.
Troubleshooting
This section provides information about troubleshoot the installation failures using the following actions.
- Click Download log bundle to download the logs of the installation that can be analyzed or sent to Technical Support.
- Click Retry to install the critical components that have failed to install from the point the installation failed.
- Click Rollback to review or modify the settings if required on the Welcome page and then configure the settings.
Retry installation
During the appliance deployment, if any of the critical components fail to install you can retry the installation of the component from the point where the installation failed. To retry the installation, perform the following actions.
- Click Retry on the Configuration progress page. The Retry Configuration dialog box is displayed.
Note: The Appliance Configuration Manager reverts the changes that are made to the component that failed during installation and resumes the appliance configuration.
- Click Yes to continue the installation. The Configuration progress page is displayed. The installation continues from the point where the installation failed.
Note: If the Appliance Configuration Manager is rebooting or the Appliance Configuration Manager web service is restarting during PowerProtect DP Series Appliance deployment, the Retry option is not available, you can only Rollback the installation.
Roll back Installation
If the installation fails, you can roll back the installation and follow the wizard to set up and deploy the PowerProtect DP Series Appliance appliance.
Prerequisite: Click Download log bundle to download the logs before you start the rollback.
The rollback feature reverts the changes that are made to the appliance configuration. You can review the settings and start the appliance installation and configuration again. To roll back the appliance configuration, perform the following actions.
- Click Rollback on the Configuration progress page. The Rollback Configuration page is displayed.
Note: The Appliance Configuration Manager reverts the changes that are made to the appliance configuration.
- Click Yes to continue the installation. The Configuration progress page is displayed. The system reverts all the changes that are made to the appliance.
Note: You can see the details of the rollback progress of all the components on the Configuration progress page.
After the rollback is successful, the Configuration Welcome page is displayed. To deploy and configure the appliance from the Configuration Welcome page, follow Step 8 through Step 13 in the section Install and deploy PowerProtect DP Series Appliance.
Accessing Hypervisor Manager
If you need to log in to Hypervisor Manager to troubleshoot an issue encountered during installation, use the user PowerProtect DP Series Applianceuser@localos and the common password for the PowerProtect DP Series Appliance. This user account has limited privileges but has access to information that can help identify and address problems.