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With Dell ProSupport for Infrastructure, customers benefit from a single source of solution-level support for both hardware and software. This includes support for Microsoft Azure Stack HCI operating system, regardless of where the customer purchases their software. At times when collaboration is required with the Microsoft support team, Dell handles the interaction, allowing our customers to handle support with just one vendor.
Dell offers three support options for customers of APEX Cloud Platform for Microsoft Azure:
Figure 48. Dell ProSupport Infrastructure suite options
So the key things to remember regarding our ProSupport offers for Dell APEX Cloud Platform for Microsoft Azure:
IMPORTANT NOTES:
Customers must also have a support contract with Microsoft. However, we encourage customers to make Dell their initial point of contact for any issues, including Microsoft Azure Stack HCI software.
For APEX Cloud Platform for Microsoft Azure, we offer collaborative support for Microsoft HCI software on both ProSupport and ProSupport Plus. This is different to most products, where limited third-party support is only available with ProSupport Plus.