For most Integrated System for Microsoft Azure Stack Hub support issues, Dell Technologies owns and manages any Support Request tickets throughout the support process. The support includes any open tickets with Microsoft to diagnose and resolve software issue in the stack.
The following table lists how the collaborative model works based on how your account was purchased.
| Scenario | Purchase scenario | Support hardware | Azure support |
| 1 | Entire solution from Dell Technologies | Call Dell Technologies Support. | Call Dell Technologies Support. |
| 2 | Azure subscription through Microsoft EA | Call Dell Technologies Support. | Call Microsoft Support. |
| 3 | Azure subscription through Cloud Solution Provider | Call Dell Technologies Support. | Call Cloud Solution Provider. |
| 4 | Entire solution from Cloud Solution Provider | Call Cloud Solution Provider. | Call Cloud Solution Provider. |