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AI Driven Speech Recognition and Synthesis on Dell APEX Cloud Platform for Red Hat OpenShift
Executive summary Solution overview
Solution overview
Business challenges
Solution approach
Solution benefits
Solution design Testing and Application Conclusion References

Solution benefits

Home > AI Solutions > Artificial Intelligence > White Papers > AI Driven Speech Recognition and Synthesis on Dell APEX Cloud Platform for Red Hat OpenShift > Solution benefits

Solution benefits

  • This solution stands out in the current technological landscape because of the practical and measurable benefits it can provide to any business, particularly in a call center scenario.

    Accuracy and speed

    The AI-driven speech recognition and synthesis solution is based on NVIDIA Riva's world-class accuracy. The efficient models, running on high-performance hardware, can beat the natural conversation threshold of 300 milliseconds, delivering real-time performance[2] [3]. This allows call center teams to use customer voice input instantly to launch queries in the knowledge base and quickly bring solution options to the agent, reducing the time associated with authentication and initial screening and eliminating the need for representatives to physically type the call content. The solution could also enable real-time customer satisfaction monitoring and agent performance. With these features, management can identify root causes and take effective remediation measures faster.

    Low learning curve and knowledge preservation

    Conversational AI applications for a call center can help shorten the learning cycle for new employees, considering that they have the searchable content of previous calls at their disposal. This agent augmentation approach reduces training costs and preserves accumulated knowledge, even when an employee decides to depart. This will translate into higher customer satisfaction.

    Fast implementation

    Given the pressure on call center teams, they cannot afford to wait months and years to see their improvement initiatives come to life. Leveraging a fully managed infrastructure that uses the leading Red Hat OpenShift interface significantly reduces the deployment effort and removes the need for new skills in the IT team. Also, NVIDIA Riva includes pre-trained language models for inference, resulting in a shorter time to value.

    Reliability and scalability

    With the proliferation of technologies that come and go, it is essential to choose a solid option that is both innovative and stable in the market. Dell APEX Cloud Platform for Red Hat OpenShift is built upon trusted solutions that were submitted to thousands of hours of tests. Dell APEX Cloud Platform for Red Hat OpenShift offers a single contact with the world-class Dell Technologies support team for any needs related to the entire infrastructure. The solution also allows IT teams implementing it to have a cloud-like experience to build anything and deploy anywhere, scaling as needed.

    Security and flexibility

    By deploying an AI-enabled speech solution on-premises, companies can quickly and safely use their internal data to customize the models by introducing specific industry jargon or proprietary product terminology. A call center that owns the infrastructure with end-to-end cyber-resilient architecture has more control over how customer and operations data are handled.