Home > Workload Solutions > SAP > Guides > SAP HANA HCI Guides > SAP HANA Deployments on Dell XC Family Systems Using Nutanix AOS and VMware vSphere > Lifecycle Manager (LCM)
LCM is a new framework that automates the software and firmware updates for your XC Family clusters. Dell Technologies provides the payload for the XC Family appliance. LCM uses iDRAC and industry-standard protocols to perform updates while maintaining your highly available production environment with no perceived end-user downtime.
The following figure shows an XC Family LCM dashboard example:
Dell EMC ProDeploy and Dell EMC ProSupport offerings encompass the full lifecycle experience for XC Family customers. ProDeploy provides full-service installation and configuration of both hardware and system software by Dell-certified deployment engineers. The ProSupport teams for the XC Family systems are specially trained to address the needs of HCI customers. Automated proactive and predictive tools and technologies help you to avoid issues and get faster resolution. ProSupport experts are accessible 24 hours a day, 7 days a week, 365 days a year by phone, email, chat, and social media across 124 countries and 55 languages and are served by more than 1,000 parts distribution centers.
A call to support means Dell Technologies will isolate the problem source, resolve hardware issues, collaboratively engage Nutanix Technical Support for software issues, and manage the case through to resolution. Our comprehensive support model encompasses XC Family hardware and Dell EMC data protection solutions, your choice of hypervisor, Nutanix software, and Dell EMC system management software.