Home > Workload Solutions > SAP > Guides > SAP HANA HCI Guides > SAP HANA Deployments on Dell XC Family Systems Using Nutanix AOS and AHV > XC Family deployment and support
Dell EMC ProDeploy and Dell EMC ProSupport offerings encompass the full lifecycle experience for XC Family customers. ProDeploy provides full-service installation and configuration by Dell-certified deployment engineers of both hardware and system software. The ProSupport teams for the XC Family systems are specially trained to address the needs of HCI customers. Automated proactive and predictive tools and technologies help you to avoid issues and get faster resolution. ProSupport experts are accessible 24 hours a day, 7 days a week, 365 days a year by phone, email, chat, and social media across 124 countries and 55 languages. The ProSupport team is served by more than 1,000 parts distribution centers.
On receipt of a support call, Dell Technologies will isolate the problem source, resolve hardware issues, collaboratively engage Nutanix Technical Support for software issues, and manage the case through to resolution. Our comprehensive support model encompasses XC Family hardware and Dell EMC data protection solutions, any hypervisor, Nutanix software, and Dell EMC system management software.