Home > Workload Solutions > SAP > Guides > SAP HANA HCI Guides > SAP HANA Deployments on Dell PowerFlex Hyperconverged Infrastructure > Dell Technologies support calls
Dell Technologies Online Support provides a single point of support for all PowerFlex hardware issues, PowerFlex-related vSphere hypervisor issues, and PowerFlex software issues.
A troubleshooting bundle is a compressed file that contains logging information for components that are managed by PowerFlex Manager. The bundle includes PowerFlex Manager application logs, alert connector logs, PowerFlex gateway logs, and iDRAC lifecycle logs. Send the troubleshooting bundle to Dell Technologies Support for issue debugging.
To generate a troubleshooting bundle:
The Virtual Appliance Management page opens, as shown in the following figure: