Home > Storage > PowerMax and VMAX > Storage Admin > Reliability, Availability, and Serviceability on PowerMax 2500 and 8500 Arrays > Connectivity Hub
For Remote Access to PowerMax 2500 and 8500, Connectivity Hub replaces ServiceLink. It facilitates hardware, gateway and site monitoring and management, and enables remote sessions.
It also replaces the MFT (Managed File Transfer) portal for MFT file transfers.
Remote Support Agent (RSA) is an essential and mandatory windows service that is required to be installed on the user’s laptop to facilitate the launch of remote support from within Connectivity Hub.
You can request these applications from IT.