The Support page, as shown in Figure 32, provides links to resources for learning about and getting assistance with the user’s storage system. Options include watching how-to videos, accessing online training modules, downloading the latest product software, searching and participating in the online community, and more. If a Dell support account is configured on the system, the links automatically advance users to the corresponding page, instead of having to input support credentials each time. Users can also use the Support page to open service requests, start a chat session with live Dell Support personnel, or even go to an ordering page to order replacement parts through the Dell store for faulted components.
In addition, the Dell Community Network website includes product-specific communities that include relevant discussions, links to documentation and videos, events, and more. The community not only provides the user more information about the products, but also guides users through specific issues they might be experiencing.