The Service page, as shown in Figure 11, can be used to troubleshoot and initiate different service tasks to repair the storage system and associated Storage Processors. It contains quick links for setting up and viewing support services like Dell SupportAssist for physical systems or Secure Remote Services for UnityVSA. Configuring SupportAssist or Secure Remote Services is generally recommended because it allows Dell authorized support personnel to quickly resolve any issues. A user must first establish an online Dell Support account to set up Secure Remote Services on the storage system, proceed to register a storage system, download system licenses, or obtain updated software. This process automatically retrieves a user’s support contract information. An online Dell Support account is not a prerequisite for configuring SupportAssist.
The Service Tasks tab provides tools to service the storage system, including repair and troubleshooting. A user can use this page to collect system and configuration information to provide it to Technical Support and troubleshoot issues. The service password is required to access the various service task operations.
The Technical Advisories tab displays up-to-date information about advisories specific to the system by referencing knowledge base articles.
The Downloads tab was added with Dell Unity OE version 4.2. There are two sections: