Home > Storage > Data Storage Essentials > Storage Resource Manager (SRM) > Dell SRM: Automating Incident Management in ServiceNow > SRM update alert
An SRM alert can be updated in following cases:
Figure 41. Alert acknowledge action on report
An alert is updated with Ack and Owner properties.
Figure 42. Acknowledged alert report
The related ServiceNow incident property User input is updated with acknowledgment and owner information.
Figure 43. ServiceNow updated incident