Home > Storage > Data Storage Essentials > Storage Resource Manager (SRM) > Dell SRM: Automating Incident Management in ServiceNow > SRM close alert
An SRM alert can be closed in following cases:
The following figure depicts the Force Close action invoked by an SRM admin user on the selected alert.
Figure 38. Alert force close action on report
The related ServiceNow incident is closed.
Figure 39. ServiceNow closed incident
The following view shows details of the closed ServiceNow incident with the resolution code and notes.
Figure 40. ServiceNow closed incident details