Home > Storage > ObjectScale and ECS > Product Documentation > Dell ECS: Networking Best Practices > Secure Remote Services
Secure Remote Services (SRS) provides secure two-way communication between customer equipment and Dell support. It leads to faster problem resolution with proactive remote monitoring and repair. SRS traffic goes through the ECS public network and not the RMM access ports on the ECS private network. SRS can enhance customer experience by streamlining the identification, troubleshooting, and resolution of issues.