Time to value is a key requirement when deploying virtual assistants. The out-of-the-box virtual assistants require training in semantics, context, and use cases for each vertical market. For vertical markets like IT, banking, and health care, Kore.ai provides pretrained and configured virtual assistants that are available as optional extensions to the platform. Built on Kore.ai’s ‘no-code' platform with NLP capabilities, these virtual assistants understand vertical-specific context and processes. They instantly respond to user queries and requests using voice and digital channels for those specific vertical markets.
Virtual assistants for specific vertical markets include:
- IT Assist is a pretrained, purpose-built, AI-first virtual assistant that acts as a force multiplier for your staff and improves employees’ productivity and satisfaction. Trained with over 150 IT support use-cases and the ability to customize it to your organization's needs, IT Assist brings faster resolutions to routine problems and saves time and energy for employees and support staff.
- BankAssist is an AI-first virtual assistant that automates and humanizes user interactions through more than 200 prebuilt retail banking use cases. BankAssist provides automated conversational banking that understands context, answers questions, and performs transactions in customers’ preferred language and channel.
- HealthAssist is an intelligent, HIPAA-compliant solution that delivers a digital-first, human-like conversational experience to automate interactions across the enterprise. Some of the world’s largest healthcare organizations use HealthAssist to increase access to care, increase engagement, decrease costs, increase patient or member acquisition and retention, improve satisfaction, improve experiences, improve productivity, and maximize care time. Kore.ai has combined in-depth healthcare expertise and the robust Kore.ai XO Platform to deliver HealthAssist – an industry-leading approach to automating voice and text interactions with patients, members, caregivers, agents, employees, and consumers.