Ensure the following requirements are met or the volume may not appear in the Admin Panel, or the ACC service may fail to start:
- Total volume space is greater than 15 GB.
- Filesystem is NTFS.
- The user account assigned to the ACC Server has full access to root of the network path (for example, \\servername\sharename\).
- The user account from which the ACC administrative panel is launched has full access to the root of the network path (for example, \\servername\sharename\).
- The network path is accessible.
Issue | Workaround |
The ACC service may not have time to completely stop before the network drive is unmounted during a windows shutdown resulting in write errors. | Manually shutdown the service using the Windows Service Manager or the ACC Admin Panel prior to any scheduled system restart. |
ACC 6.6 fails to write certain file types in archive or to detect that disks are full if the host-name contains 'dot' elements. For example, a network share with a UNC path of the form: \\server.company.com\share-name\myarchive | Upgrade to ACC 6.10. Configure hosts file or archive target to use a host name without 'dot' elements. |
High processing load on PowerScale when AVD files are overwritten. | Disable ACC recycling of AVD files by adding the following entry to the VmsDaemonConfig.cfg file: |