Home > AI Solutions > Artificial Intelligence > White Papers > AI Driven Speech Recognition and Synthesis on Dell APEX Cloud Platform for Red Hat OpenShift > Conclusion
Conversational AI applications can play a pivotal role in driving business success. Their versatility extends from internal processes through customer-facing interactions, making them indispensable tools for modern enterprises. Adopting speech AI solutions becomes paramount as businesses grapple with quality, efficiency, and resource constraints.
Implementing AI-driven conversational applications on the Dell APEX Cloud Platform for Red Hat OpenShift with NVIDIA Riva speech services offers a transformative path for remote customer service teams. These solutions empower call center staff to deliver exceptional service by shortening learning cycles and preserving institutional knowledge.
Support centers, concierge systems, self-service terminals, and other use cases across various domains can also reap the benefits. The solution’s robust ecosystem, combining Dell Technologies hardware with NVIDIA GPUs, operates seamlessly within Red Hat OpenShift’s enterprise-grade Kubernetes orchestration, leading to minimized investment and accelerated deployment.
In Red Hat OpenShift AI, developers and users find a sandbox for testing, fine-tuning, and deploying AI speech models. Meanwhile, applications interacting with NVIDIA Riva speech services scale effortlessly, thanks to Red Hat OpenShift’s automatic deployment and management tools.
This solution empowers call center agents and managers with AI-driven tools, elevating processes, and the overall customer experience. Teams can have real-time transcription and live tagging during their customer calls, unlocking the power within their audio data and extracting actionable insights from it. This means that the customer will find faster clarity, assistance, or resolution with more accuracy, resulting in higher efficiency and higher customer satisfaction.
For more information, see the resources in the References section and contact your Dell Technologies sales representative. Although this paper does not provide specific guidance regarding sizing, Dell Technologies sales teams are primed to discuss and support your unique business needs.