If a part fails while in the customer’s data center, the customer is not responsible for resolving the problem. Dell Technologies owns the replacement process and will fix the broken part and bring the system back to its functioning state.
Also, SLAs prevent troubleshooting beyond a few times. After a reasonable number of attempts, Dell Technologies will replace the entire node. Due to the pre-deployment testing process, the solution has integrated automation that provides alerts of any failures to enable rapid replacement for minimal disruption.