Dell Technologies Support Services must analyze various text data sources to provide a better customer experience. Analyzing text data is challenging due to scale as well as the technical challenges associated with its inherently noisy nature. Analyzing this data is also a tedious, time-consuming process for business analysts.
DellNLP helps solve these text data problems by adding a layer of structured data on top of text data, allowing business analysts to go from parsing approximately 500 documents a week to more than 1,000 documents in minutes. This helps analysts focus on solving customer problems rather than spending time mining data.
DellNLP has led to the following outcomes for our business partners as well as Dell Technologies customers: