Home > Storage > Data Storage Essentials > DataIQ and CloudIQ > CloudIQ: A Detailed Review > Introduction
CloudIQ is a cloud-based AIOps application that provides for simple and proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, converged, hyperconverged, data protection, and network devices through intelligent, comprehensive, and predictive analytics. CloudIQ is available at no additional charge for products with a valid ProSupport (or higher) contract. CloudIQ is hosted on Dell Technologies Private Cloud, which is highly available, fault-tolerant, and guarantees a 4-hour Disaster Recovery SLO.
CloudIQ provides each customer an independent, secure portal and ensures that customers will only be able to see their own environment. Each user can only see those systems in CloudIQ which are part of that user’s site access as defined in Dell Service Center. Customers register their systems with their Site ID. For SC Series and PowerVault systems, a new site ID is created, named after the system ID, for each system selected to be viewed in CloudIQ.
The discussion below elaborates on the various features and functionality in CloudIQ. Some details will vary by product type. For specific details about the product type and the latest features, consult Online Help, which is updated with each new feature added into CloudIQ.