The Service management platform must be robust and provide the following capabilities:
- Service aggregation: This includes the capability to aggregate or stitch multiple services from different clouds to create a service mesh. The IT team must be skilled in the different clouds and technologies to achieve this. This also requires good governance, strict security, and compliance.
- Service integration: This includes adopting a common integration framework to create services across the multicloud with zero trust security, governance, and compliance controls. The key to this process is to ensure Open API standards and frameworks are used for integration. It is important to ensure that the services do not lock into one particular platform or vendor.
- Service customization: Service customization includes Value-added Services (VAS) using the building blocks available in the catalog across public and private clouds. This requires the IT team to adopt the best Agile, DevSecOps methodologies.